Returns and Refund Policy
At Meubon, we strive to ensure your satisfaction with our products. Below is a detailed overview of our return, refund, and cancellation policies.
30-Day Return Policy
For most products, we offer a 30-day return policy. You may choose between:
- Exchange or
- Refund of the purchase price, excluding original shipping costs.
Please note:
- A restocking fee of 10%–20% will apply.
- Refer to the Warranty/Returns tab for product-specific return policies.
Exclusions
- Special Order Items: Returns or cancellations are not accepted.
- Replacement Parts: Returns are only accepted if there is an error on our part.
Return Requirements
To ensure a successful return:
- Items must be in original packaging and undamaged condition.
- Do not assemble, modify, or alter the product before returning it. Items that are altered may not qualify for a refund.
Transit Damage Grace Period
If your item arrives damaged due to shipping, you must notify us within 2 days of receipt.
- Damages reported after 48 hours will be handled on a case-by-case basis.
- Failure to notify us within the grace period will be considered consumer-inflicted damage.
Order Cancellation Policy
- Cancellation requests must be made within 24 hours of placing the order.
- Store credit will be issued for cancellations after 24 hours.
- A 20% cancellation fee applies to orders canceled after credit card processing, as transaction costs are non-refundable.
Non-Returnable Items
The following products are not eligible for return:
- Used nasal cannulas, oxygen concentrator accessories, and hyperbaric chamber accessories.
- Parts, cables, spirometry mouthpieces, spirometry filters, test kits, and rapid tests.
- Custom-made items, refrigerators, and freezers.
- Sanitary goods, hazardous materials, flammable liquids, or gases.
Note: Due to FDA regulations and COVID-19-related restrictions, some items may also be non-returnable. This list is subject to updates based on manufacturer and FDA guidelines.
Refund Process
- Contact our customer service team to begin your return request.
- Upon approval, we will issue a prepaid shipping label for eligible returns.
- Refunds will be processed once the item is returned, inspected, and approved.
Refund details:
- Refunds exclude original shipping and handling fees.
- Payment methods: credit card, debit card, or PayPal.
- Processing time: up to 21 business days after inspection.
Restocking Fees
Restocking fees are calculated based on:
- The product’s original price.
- The reason for the return.
- The item’s condition upon return.
The fee will be deducted from your refund for partial returns.
Contact Us
For questions or to begin a return request, email us at customerservice@meubon.com.
We value your satisfaction and are committed to resolving any issues with your purchase.
If you need further assistance, feel free to reach out to our customer service team.